Patient Rights and Responsibilities

We aim to provide our patients with the highest possible standards of medical care and to treat our patients with dignity and respect.

We are a very busy practice, and our patients can help us by using our services appropriately.  Keeping or cancelling appointments helps us and other patients.  Many hours of doctors’ time are wasted by patients who fail to attend without cancelling and this means other patients cannot be seen or may have to wait longer.

We also expect patients to treat our staff with courtesy and respect. We have a zero-tolerance policy towards aggressive behaviour and patients who are rude, abusive or aggressive may be removed from the practice list and have to register elsewhere.