All registered patients have the right to express a preference to receive services from a particular Doctor, either generally or in relation to any particular condition; such preferences will be recorded by the Practice.
The Practice will endeavour to comply with any reasonable preference but need not do so if the preferred performer has reasonable grounds for refusing to provide services to the patient or if the performer does not routinely perform the services in question within the Practice.
Patient who fail to attend their booked appointments
If you fail to attend 3 appointments within the same 12-month period, we will consider removing you from our list. Failure to attend an appointment result in other patients having to wait longer for an appointment. We request that if you cannot attend, you let us know even at short notice. We can always re-fill an appointment.