We aim to provide our patients with the highest possible standards of medical care and to treat our patients with dignity and respect.
We are a very busy practice, and our patients can help us by using our services appropriately. Keeping or cancelling appointments helps us and other patients. Many hours of doctors’ time are wasted by patients who fail to attend without cancelling and this means other patients cannot be seen or may have to wait longer.
We also expect patients to treat our staff with courtesy and respect. We have a zero-tolerance policy towards aggressive behaviour and patients who are rude, abusive or aggressive may be removed from the practice list and have to register elsewhere.
Core Rights and Responsibilities:
- Right to be treated with respect and dignity:
This includes being protected from abuse and neglect, and having your individual needs and preferences considered.
- Right to informed consent:
Patients have the right to understand the risks and benefits of treatments before consenting to them.
- Right to refuse treatment:
Patients have the right to decline any medical treatment, even if it’s recommended by a doctor.
- Right to access medical records:
Patients can request copies of their health records and have any inaccuracies corrected.
- Right to privacy and confidentiality:
The NHS is obligated to keep patient information secure and confidential.
- Right to make a complaint:
If patients are dissatisfied with their care, they have the right to lodge a complaint and have it investigated.
Beyond the Basics:
- Right to quality care:
The NHS is committed to providing high-quality care that is responsive to patient needs and preferences.
- Right to be informed about health services:
Patients have the right to know about the quality standards, waiting times, and other important information about the services they are receiving.
- Right to a safe and clean environment:
NHS facilities are expected to be clean and safe for patients.
- Right to have their concerns addressed:
The NHS is expected to address patient concerns and complaints in a timely and effective manner.
Responsibilities of Patients:
- Taking responsibility for your own health:
Patients are encouraged to take steps to maintain their own health and well-being, such as eating well and exercising.
- Being respectful to NHS staff:
Patients are expected to treat NHS staff with courtesy and respect.
- Providing accurate information:
Patients should provide accurate information about their medical history and current condition.
- Making allowances for potential delays:
Patients should understand that emergency cases may sometimes require priority treatment, which may lead to delays in their own appointments.