Following on from our video message we would like to further explain how we hope to run our service during the Covid19 pandemic.
All of our doctors will be running their usual surgeries with the same appointment numbers that they regularly offer. These appointments will initially take the form of a telephone or video consultation. If, during this conversation, we feel that an examination in person is required we will bring you down to the surgery on the same day in order to undertake this.
Our aim is to reduce the footfall in the practice and thus reduce any chance of spreading infection. We are also working to keep our staff fit and we’ll do that the service is not disrupted by staff illness.
The NHS has been keen for us to utilise digital technology such as video consultations to improve GP access. We also find that a lot of patients are happy to discuss their problems over the telephone without the need to come to the practice.
We want to reassure our community that our temporary changes to practice aim to allow us to continue offering the maximum number of appointments that we can, alongside protecting everyone.
We also want to our patients to have access to the practice and would not wish for you to be avoiding making contact to discuss your health in order to avoid contracting Covid19. Thus by offering telephone appointments in the first instance we feel that you will be able to safely discuss any health concerns with us.
Once again we thank you for your understanding.
Wansford & Kings Cliffe Surgery is excited to be able to provide its patients with the ability to send medical queries through to the practice in and out of hours using 'Engage Consult'.
Remember if you can’t make it – PLEASE cancel your appointment.
We offer some 'same day' appointments. These can be booked on-line or via reception.
In addition, we also operate a triage system for urgent problems that cannot wait for a routine appointment.
If you feel that your medical problem cannot wait for a routine appointment call us on 01780 782342. Urgent appointments are booked by our emergency care practitioners on the day, usually at Wansford.
The GP Hub is a GP led evening and weekend service where local GPs and Practice Nurses offer a range of services for patients registered with a GP practice in Greater Peterborough.
One appointment is needed for each patient and each appointment is normally for ten minutes. To help maintain your continuity of care, please ask to see the doctor you usually consult.
We are currently offering extra appointments during the winter months.
We Try to Stay on-Time with Appointments
If you are kept waiting, we apologise. The doctor may be dealing with an emergency or a complicated problem. If there is a delay and this creates a problem please talk to the receptionist.
Wansford & Kings Cliffe Practice is an active GP training practice and you may be given an appointment with a GP registrar; a fully qualified doctor who is undertaking special training under our supervision.
Some consultations are recorded on video for teaching purposes. Please be reassured that we would always let you know in advance and would only record your consultation with your consent.
Telephone Advice may include queries about a prescription, a test result, a hospital appointment, a referral, a form that needs to be completed or advice about a minor ailment. Please call and ask the receptionist who will be able to help you.
Telephone Consultations with your Doctor or Nurse
We offer GP and Nurse telephone consultations. These can be pre-booked for a call back by GP or Nurse.
Advice is also available from the NHS 111 service by calling 111 from your landline or mobile phone.
If you anticipate that you may require an examination by the Doctor and feel that you would like a chaperone to be present, please make reception aware at the time of booking your appointment so that this can be arranged. Alternatively bring along a member of your family or friend to your appointment.
If you are unable to attend for your appointment please tell us in good time so that we are able to offer another patient the use of that appointment.
You can use one of the following methods:
- Cancel Online using Systmonline:
Cancel Your Appointment online using Systmonline.
- By Telephone: Please call us on 01780 782342.
- In Person: Call into your surgery and let the receptionist know in person.
We can offer your appointment to someone else and therefore help to reduce waiting times.
As part of our commitment to all our patients we monitor the efficient use of appointments. If a patient regularly fails to attend a booked appointment, the practice reserves the right to remove them and their family from the practice list.