Read / View our Shared Care Agreements Policy.

Your GP practice holds copies of your patient health record electronically and in paper format. Both contain the healthcare information about you that your GP needs including your medical history, medications, allergies, immunisations and vaccinations.

If you have previously registered with a different GP in England, upon registering at this practice your electronic health record will, where possible, be transferred automatically from your previous practice through the use of an NHS system called GP2GP.

Transferring Your Electronic Health Record leaflet.

Summary Care Records on the NHS Digital website.

Our Privacy Notices explains what information we collect about you, how we store this information, how long we retain it and with whom and for which legal purpose we may share it, the documents can be downloaded here:

• COVID-19 Privacy Notice
• Patient Privacy Notice
• Subject Access Request Policy
• Data Protection Policy

Identity

Empowering Wansford and Kings Cliffe practice to transition to environmentally sustainable healthcare

Aims

• To enable Wansford Health Hub to act on the climate and ecological emergency as it affects our work, patients, stakeholders and staff
• To provide a useful hub of information and resources
• To support the development of our people and practice with committed aims and support the wider community.
• To develop effective actions towards environmentally sustainable practice enabling transition to a net zero carbon general practice
• To collaborate with other organisations engaged with our aims (such as offering education, coaching, leadership or collaboration on research and evaluation)

Values

• We aim to enthuse and engage Wansford and Kings Cliffe community in action towards environmentally sustainable healthcare
• We create inclusive, supportive, respect, honest, collaborative and creative environments to support our aims
• We welcome a diversity of thoughts and opinions in helping us develop as a community and to achieve our aims. We recognise that this best achieved through a compassionate, respectful and non-judgemental approach to communication with each other and the wide primary care community
• We support each other to develop our leadership abilities

The Practice takes it very seriously if a member of staff or one of the doctors or nursing team is treated in an abusive or violent way.

The Practice supports the government’s ‘Zero Tolerance’ campaign for Health Service Staff. This states that GPs and their staff have a right to care for others without fear of being attacked or abused. To successfully provide these services a mutual respect between all the staff and patients has to be in place. All our staff aim to be polite, helpful, and sensitive to all patients’ individual needs and circumstances. They would respectfully remind patients that very often staff could be confronted with a multitude of varying and sometimes difficult tasks and situations, all at the same time. The staff understand that ill patients do not always act in a reasonable manner and will take this into consideration when trying to deal with a misunderstanding or complaint.

However, aggressive behaviour, be it violent or verbally abusive, will not be tolerated and may result in you being removed from the Practice list and, in extreme cases, the Police being contacted.

In order for the practice to maintain good relations with their patients the practice would like to ask all its patients to read and take note of the occasional types of behaviour that would be found unacceptable:

• Using bad language or swearing at practice staff
• Any nonphysical assault including shouting, using inappropriate words or behaviour causing distress and or constituting harassment
• Any physical violence towards any member of the Primary Health Care Team or other patients, such as pushing or shoving
• Verbal abuse towards the staff in any form including verbally insulting the staff
• Racial abuse, discriminatory remarks and sexual harassment will not be tolerated within this practice
• Persistent or unrealistic demands that cause stress to staff will not be accepted. Requests will be met wherever possible, and explanations given when they cannot
• Causing damage or stealing from the Practice’s premises, staff or patients
• Obtaining drugs and or medical services fraudulently
• We ask you to treat your GPs and their staff courteously at all times.

Removal from the practice list

A good patient doctor relationship, based on mutual respect and trust, is the cornerstone of good patient care. The removal of patients from our list is an exceptional and rare event and is a last resort in an impaired patient practice relationship. When trust has irretrievably broken down, it is in the patient’s interest, just as much as that of the practice, that they should find a new practice. An exception to this is on immediate removal on the grounds of violence, for example when the Police are involved.

Removing other members of the household

In rare cases, however, because of the possible need to visit patients at home it may be necessary to terminate responsibility for other members of the family or the entire household. The prospect of visiting patients where a relative who is no longer a patient of the practice by virtue of their unacceptable behaviour resides, or being regularly confronted by the removed patient, may make it impossible for the practice to continue to look after the whole family. This is particularly likely where the patient has been removed because of violence or threatening behaviour and keeping the other family members could put doctors or their staff at risk.