Urgent Problems & Out of Hours


Life Threatening Emergencies

In a life-threatening emergency such as sudden severe chest pain, severe breathlessness, loss of power in a limb, loss of consciousness or severe bleeding dial 999.

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Urgent Problems during Surgery Hours

If you have an urgent problem during our surgery opening hours which you think may need need a same day appointment, call the surgery on 01780 782342, and speak to one of our Emergency Care Practitioners; they will help you to access the care you need as soon as possible and make sure that you see the right person, at the right time.

The Emergency Care Practitioner will be able to offer you advice over the phone or arrange a same day appointment, this could be with the Emergency Care Practitioner, the On-Call Doctor or another Practitioner.

They can also arrange a home visit if you are housebound or terminally ill.

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Urgent Problems when we are Closed

If you have an urgent medical problem outside normal surgery hours  (our opening times can be found here), and you need help fast, but it is not life threatening - CALL 111 - Available 24 hours a day, 365 days a year.

NHS 111

What to do when my Medical Practice is closed:

  • If you need medical help fast but it’s not an emergency call 111
  • If it’s a life-threatening emergency call 999

NHS 111 is the number to call when you need medical help fast but it’s not a life-threatening emergency.

  • Calls to 111 are FREE from landlines and mobiles
  • NHS 111 is available 24/7, every day of the year

When to call 111

  • You think you need to go to A&E or to another NHS urgent care service
  • The surgery is closed and you need healthcare advice
  • You don’t know who to call for medical help

When to all 999

  • Call 999 for life-threatening emergencies such as:
  • Major accident or trauma
  • Severe breathlessness
  • Severe bleeding
  • Loss of consciousness
  • Severe chest pain

During normal practice opening hours the practice remains your first point of contact for all routine requests.

More information about NHS 111 can be obtained from NHS choices at www.nhs.uk/111

Please only visit the A&E department if it is an emergency.

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Minor Injuries

Use the Minor Illness and Injury Unit (MIIU)

The Peterborough MIIU can treat minor injuries and illnesses from strains and sprains, to broken bones, minor burns and bites. It is often unnecessary to make a trip to A&E, when you can easily be treated here, with your local pharmacist or GP. The MIIU also aims to start patient treatment within 45 minutes.

Remember the surgery can also offer treatment for minor injuries so you always call us on 01780 782342 for immediate advice on where to seek help depending on your injury.

Peterborough MIIU
City Care Centre, Thorpe Road, Peterborough, PE3 6DB
Tel: 01733 293800

Opening Hours: Monday-Sunday, 8am - 8pm

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Poisoning or Overdose

In the event of poisoning or overdose then attend Peterborough City Hospital Emergency Care Department.